SHIPPING POLICY

Last Updated: August 31, 2026

Lantern & Anchor Collective is a small, independently operated brand. We work hard to get every order out accurately and as quickly as possible. Shipping timelines vary depending on whether an item is in stock or part of a pre-order/limited drop.

IN-STOCK ORDERS

In-stock orders are generally processed within 3–5 business days after your order is placed.

Once your order ships, you will receive a confirmation email containing tracking information.

Shipping times shown at checkout are carrier estimates and begin after your order has been processed and transferred to the carrier.

Weekends, holidays, severe weather, carrier delays, and other circumstances outside our control may affect delivery times.

PRE-ORDERS & LIMITED DROPS

Certain Lantern & Anchor Collective products may be offered as pre-orders.

A pre-order allows you to secure an item before production is completed. Pre-order items are not currently ready to ship.

Each pre-order product page will provide an estimated production and/or shipping timeframe whenever available.

Unless otherwise stated on the individual product page, please allow approximately 4–8 weeks after the pre-order window closes for production, fulfillment, and shipment.

These timelines are estimates and are not guaranteed delivery dates. Manufacturing, printing, embroidery, freight, quality-control issues, or other circumstances may cause delays.

If a significant delay occurs, we will make reasonable efforts to provide affected customers with an update.

By purchasing a product clearly identified as a pre-order, you acknowledge and agree to the estimated fulfillment timeline provided on the product page.

ORDERS CONTAINING PRE-ORDER + IN-STOCK ITEMS

If your order contains both an in-stock item and a pre-order item, the entire order may be held until the pre-order item is ready to ship.

If you would like available merchandise shipped immediately, we recommend placing your in-stock and pre-order items as separate orders.

SHIPPING RATES

Available shipping methods and applicable rates will be displayed during checkout.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

INCORRECT SHIPPING ADDRESSES

Please review your shipping information carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee changes once an order has entered processing or has shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

LOST, STOLEN OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.

If tracking shows that your package is delayed, lost, or delivered but you cannot locate it, please contact the carrier first and then contact Lantern & Anchor Collective if additional assistance is needed.

We will make reasonable efforts to help resolve shipping issues; however, we cannot guarantee replacement of packages confirmed as delivered to the address provided with the order.

DAMAGED OR INCORRECT ORDERS

If you receive the wrong item or your merchandise arrives damaged, please contact us within 7 days of delivery.

Include your:

Order number
Name
Description of the issue
Photographs of the item and packaging, when applicable

We will review the issue and work to make it right.

INTERNATIONAL SHIPPING

International shipping availability, if offered, will be displayed during checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their country or local authorities unless otherwise stated.

CONTACT

Questions regarding shipping or an existing order can be sent to:

Lantern & Anchor Collective
J@LANTERNANCHOR.COM

Please include your order number when contacting us regarding an existing purchase.

GUIDE YOU. GROUND YOU.

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One thing I strongly recommend for your pre-orders

On every pre-order product, put a very obvious box immediately above the ADD TO CART button:

THIS ITEM IS A PRE-ORDER
Estimated fulfillment: 4–8 weeks after the pre-order closes.
By purchasing, you acknowledge that this item is not currently ready to ship.

Even better, once we get to your product-page build, I can make you a custom Dawn PRE-ORDER badge/notice so you can turn it on for pre-order products and leave it off for normal inventory. That will look much more professional and make the wait time hard for customers to miss.