Refund policy

RETURN & REFUND POLICY

At Lantern & Anchor Collective, we want you to be confident in what you order. If something isn’t right, we’ll do our best to make it right.

We accept returns of eligible items within 30 days of delivery. Items must be unworn, unwashed, unused, and in their original condition. Items showing signs of wear, washing, odors, stains, damage, or alteration are not eligible for return.

To start a return, please contact us with your order number and reason for the return. Returns must be approved before being sent back.

EXCHANGES

Need a different size? Contact us within 30 days of delivery. Exchanges are subject to product and size availability.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you received the wrong item, contact us as soon as possible with your order number and photos of the issue. We’ll work with you to make it right.

NON-RETURNABLE ITEMS

Final-sale items, gift cards, customized products, and items marked as non-returnable cannot be returned or exchanged.

REFUNDS

Once your return is received and inspected, approved refunds will be issued to your original payment method. Original shipping charges are non-refundable unless the return is due to an error on our part.

Please allow several business days after approval for your financial institution to process the refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect when received.

Questions?
Contact Lantern & Anchor Collective through our website and include your order number so we can help.

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